Question

form instance status is "in-progress" at user task

Forms Version 9

Updated May 26, 2016

asked on May 26, 2016

I have a form instance that is stuck at a "user task." It is in-progress, but am unable to find the instance logged in as the approver in my "inbox" under "pending tasks."

The instance does show up within my "Results" of the Form Business Process.

The form instance is over two months old and am needing to either suspend the activity or move it forward.

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replied on May 26, 2016

Any instance of form either pending or running could be killed.

https://www.laserfiche.com/support/webhelp/Laserfiche/10/en-US/administration/#../Subsystems/Forms/Content/Results.htm%3FTocPath%3DForms%7CCreating%2520and%2520Administering%2520Processes%2520from%2520the%2520Manage%2520Page%7C_____3

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replied on May 26, 2016

I am not wanting to kill this process as these forms are submitted by anonymous users and are needing to retain these forms for legal purposes.

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replied on May 26, 2016

Could Laserfiche please provide a sql script to move the forms instance to the next step or task within the business process?

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replied on May 26, 2016

Please open a support case and provide a copy of your database, we need to check the current data for this stuck instance to provide SQL script.

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form instance status is "in-progress" at user task

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