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Question

Question

Folder moves after it is created

asked on May 20, 2016 Show version history

Hello, 

I have a client that is running into an issue where on creation of a new Folder ('Test folder') inside a Sub-folder (let's say 'D' for example, with the Root folder being 'B'), the newly created folder ('Test folder') moves out of the sub-folder ('D'), and moves into the main folder ('B').

This sounded initially like it might be Workflow running in the background, but I checked on the server, and they do not have Workflow.

Also of note, this issue only occurred on the workstation, as we could not reproduce on the server.

Any thoughts as to what could be the cause of this?

 

 

Test folder.png
Test folder.png (73.91 KB)
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Replies

replied on May 20, 2016

I'd confirm what exactly is selected when they do new folder, and how they perform the operation. Selection isn't always completetly obviously and it's possible that the parent folder is actually what's selected in the current context. 

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replied on May 23, 2016

I recorded a video of this, and just verified that the proper folder is selected when this issue happens.

I can't share the video here, but could if I started a case. Would you recommend that? 

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replied on May 23, 2016

Yes, I'd recommend opening a support case. They can help investigate what is behind this issue. 

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