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Question

Question

Scanning window EXTREMELY slow to load with Dynamic Fields

asked on May 18, 2016 Show version history

We have a situation where a customer uses an "Accounts Payable" template containing several dynamic fields for GL Codes.  The table that this data is pulled from contains 7 columns and about 300 rows.

 

For each record that they scan, they may need to enter as many as 20-25 different financial transactions.  In a perfect world, there would be a way to have a multi-value collection of fields, but that functionality doesn't exist, so instead they have 25 iterations of each field on them template ('GLFund01' - 'GLFund25', 'GLDepartment01' - 'GLDepartment25', and so on).  I've attached a screenshot showing a section of the template.

 

Unfortunately, this is causing a SERIOUS lag when opening the scanning window.  It takes over 3 minutes for the scanning window to load, because it has to load all of these dynamic fields.  Even if I only include only 10 iterations of each field, it still takes over a minute for the Scanning window to load.

 

I've tried the MaxDropDownLength and CacheFieldValues attributes, as per KB Article 1013198, but that hasn't helped.  Obviously, we'd rather just use multi-value fields, rather than 25 iterations of each field, but that isn't going to work without some sort of field "collections".  

 

I know this feature has been requested in the past?  Is this on the horizon at all?  If not, is there any other way for us to speed up the loading process in Scanning?  The lag only seems to exist when loading the Scanning window.  If I import a document, there is no lag at all when I have it defaulting to the Accounts Payable.

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Replies

replied on January 27, 2017

We are also experiencing at one of our clients. They have dynamics fields and it take about 45 secs to a minute to load the scanning interface. We have tried the same thing you have. If we get to the bottom of it we will let you know. 

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replied on January 27, 2017

Thanks John.

 

I'm hoping we can work around this problem, now that version 10.2 allows for "Multi-Field Groups".  So in this case, we can reduce the number of template fields from 200 down to about 15.  Hopefully that will resolve our issue with this particular customer.... but it still doesn't explain the slowness.  

 

Thanks again,

Mike

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replied on March 21, 2017

Did either of you figure out how to speed up the loading?

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replied on March 22, 2017

Nope not a bit... I have tried a few different solutions and they did not help. I have actually asked end users to just open the scanning interface in the morning and leave it open all day like they do Outlook.

John

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