Question

Server execution failed - LF Client

Laserfiche

Updated July 11, 2016

asked on May 16, 2016

We are facing getting error when we sending E-mail, when trying with Laserfiche Client 9.2.

Recently PC is upgraded with Outlook 2016 from Outlook 2010.

Error Code: 6000
Error Message: Server execution failed [6000:0x80080005] (Server execution failed)

------------ Technical Details: ------------

LF.exe (9.2.1.635):
    Call Stack: (Current)
        CEmailSender::SendEmail
    Additional Details:
        Exception: 0x80080005 [6000] (Server execution failed) (CEmailSender::SendEmail at EmailSender.cpp:92)
    Call History:
         CLFClientAutomation::ExecuteAutomationCommand (GetInstanceInfo)
         CLFClientAutomation::ExecuteAutomationCommand (GetWindows)
         CLFClientAutomation::ExecuteAutomationCommand (GetWindowInfo)
          GetRepositoryProperties
         CLFClientAutomation::ExecuteAutomationCommand (GetInstanceInfo)
         CLFClientAutomation::ExecuteAutomationCommand (GetWindows)
         CLFClientAutomation::ExecuteAutomationCommand (GetWindowInfo)
          GetRepositoryProperties

1 0

Replies

replied on May 17, 2016

Hi Chris,

I've Tried repairing the Laserfiche Client after that.

Let me try uninstall and installa it again.

1 0

replied on July 5, 2016

Hi Kirrubananthan,

Were you able to find a resolution for this?

I'm working with a client that is also running into a similar issue with Office 2013 (from Office 2007) and sending Word Docs in emails from LF.

We've tried a client repair, uninstall/re-install, and even did a hotfix install (to 9.1.1 SP2) which still did not resolve.

0 0

replied on July 11, 2016

Hi Aharon,

Office 2013 and earlier versions are working perfect in Laserfiche 9.

I would suggest uninstall both Office and Laserfiche client, then reinstall in the order. It must work fine.

1. Uninstall Laserfiche Client

2. Un-install and re-install MS Office

3. Re-boot

4. Install Laserfiche Client

5. Re-boot

0 0

replied on May 17, 2016

Hi Kirrubananthan,

If you have upgraded office, I would recommend at least running a repair on the Laserfiche client installation but preferably an uninstall and re-install of the LF client. Give that a bash and see if that resolves your issue.

Good luck!

0 0

replied on May 17, 2016

Is UAC running? Try turning it off and rebooting or by making the user local admin.

0 0

replied on July 6, 2016

I have UAC disabled (slider bar all the way down, and I checked that the registry setting for EnableLUA is 0). I am a local admin on my laptop.

0 0

replied on July 6, 2016

You need to be running Lasefiche version 10.1 in order for LF to work with Office 2016.

0 0

replied on July 6, 2016

We are in the testing phase, pre rollout, for Office 2013. We did not go with 2016 at this time due to issues with other applications we use not being ready for it, and not wanting to do a full scale Laserfiche upgrade at the same time. I have a co-worker who had the same issue with the same setup as me, and he got it to work with Office 2013, but unfortunately does not remember the last step he did to make it work. He did the repair and re-install of LF, but not the hotfix for our version of the client. I can try a repair of Office 2013 on mine to see if that changes anything.

0 0

replied on July 6, 2016

When it comes to plug-ins, it's important to do things in the right order.

1. Un-install and re-install MS Office

2. Re-boot

3. Un-install and re-install Laserfiche Client

4. Re-boot

Then try to reproduce the issue.

Also, there are 2 flags for the office add-in to load at startup in the registry. One in HKCU and one in HKLM. In here you can set the load behavior to 3 which means load at office startup.

Using Outlook as an example:-

& for X64 bit office

Good luck!

0 0

You are not allowed to follow up in this post.

Question

Question

Server execution failed - LF Client

Replies

Sign in to reply to this post.