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Question

Question

User cannot log into Web Access

asked on May 13, 2016

I have a user who is no longer able to log into LF Web Access. They initially used to be able to log in with their username of: aludiker and a password setup for them specifically. This user is not on the same domain as everyone else and does not log into the LF Client. No other users seem to be having this issue to my knowledge. Are there any specific things that I can check in the Web Access Configuration or in the LF Admin Console that could lead to resolving this? Also, to note, the user is set up in LF Admin Console as a Named Repository User.

Thanks!

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Replies

replied on May 13, 2016

So the user is a Windows users on a different domain then Web Access? 

 

Can you try logging into the Client with the user? It will be useful for determining if the issue is specific to Web Access ,or perhaps repository/server issue. 

 

What specific error is returned when the user attempts to login? Is there any relevant information in the event viewer?

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