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Question

Question

Scan source not saving in Quick Fields

asked on May 12, 2016 Show version history

My client is having an issue where their scan source is not saving when closing quick fields. This happens on multiple sessions. They save their session but the source never sticks. Each time they open quick fields they have to go to Scan>Configure Scan Source and then select the correct scanner. I have cleared their attributes and have restarted the scanner and computer but no changes. They are on QF 9.0.0.427.

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Replies

replied on May 12, 2016

What is the scan engine?

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replied on May 13, 2016

Can this be fouind in the abount information?

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replied on May 13, 2016

It's the option selected under Scan>Choose Scan Source. e.g. ScanConnect, Kofax, WIA Scan Engine, TWAIN. 

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