asked on May 4, 2016

While rescanning specific pages of documents we receive an "Invalid Pointer" error.  Here is the steps to reproduce the problem.

  1. Select the Scan button from Web Access.  
  2. This brings up the dialog box asking to choose Basic or Standard mode.  Choose Basic (the same problem may happen in Standard mode, we have not tried that)
  3. We use a Fujitsu fi-7180 scanner.
  4. Choose to Perform OCR on the document.  We use the built-in Omnipage OCR.
  5. Scan a document that has multiple pages (our document has 6 pages)
  6. Select any page (we select the 3rd page).
  7. Rescan that one page.  

 

The "Invalid Pointer" error occurs and the page does not rescan.

 

We are on Laserfiche Version 10.0.0.900

 

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