Question

not scanning

Scanning

Updated April 21, 2016

asked on April 20, 2016

We are using the LF scan window and have never run into this. After clicking the SCAN button, it does not scan. It does not initiate the scanner to scan. I cold-started (like the solution for the "double page feed" error) thinking that it might be reset the USB settings. Still won't scan. All setting are correct.

0 0

Replies

replied on April 20, 2016

Was it working for this user before?
Are you able to scan outside of LF without LF involvement?

0 0

replied on April 21, 2016

yes to both questions. I've not ever seen this happen in the four years we've been using it and hosting LF client scanner training on these same eight computer scanning stations.

0 0

replied on April 21, 2016

Can you reboot the machine and login with a different windows/LF account? Does it work for a different user on the same machine?

0 0

replied on April 21, 2016

If you believe all the settings are correct, and you're able to get into the scanner options properly then It's probably not scanner settings. Can you try and set it to scan to a specific volume and not the Parent Default?

0 0

You are not allowed to follow up in this post.

Question

Question

not scanning

Replies

Sign in to reply to this post.