Hello all,
Increasingly, I've been working in environments where the servers and clients are heavily firewalled from the internet.
In these environments, Office products (and to a far lesser degree Laserfiche client) start very slowly and appear to hang when opening the Laserfiche Add-in.
In my test environment, I've found a couple of fixes tend to work, however, the kinds of companies who lock down their network baulk at my suggestions because they want to keep their environments locked down.
These are the three fixes that have worked in my test environment, has anyone got other ideas:
- Remove the add-ins (I do not want to recommend this!)
- Remove entried from the "root hints" tab on the DNS server, where the entries are not contactable from the DNS server. (asking an IT department to update a production DNS server is like trying to redirect a comet with a golf-ball)
- On the client side, disable the internet option "Check for Publisher’s Certificate Revocation" (information security teams see this request in the same light as a request to disable anti-virus protection)
I've been able to replicate (and resolve this issue with either of the three options above) since version 8. I've not been able to replicate the issue with version 10 yet but will try soon.
Has anyone else seen this behaviour?
-Ben
