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Question

Question

Fujitsu fi-5530c2dj driver issue?

asked on April 18, 2016 Show version history

I ran into an issue with a customer today where there was missing functionality in the Scan Toolbar. (See attached screenshots.) It only gives Automatic and Black/White as options.

The Scanner is a Fujitsu fi-5530c2dj.


I did some troubleshooting, made sure the scanner was on TWAIN, which they always had used before, and worked fine last week.

I went onto another computer that is working and it had a 9.24.8.0 driver, and the computer with basic scanning functions has the 9.24.10.0 driver.

Are there any known issues with the 9.24.10.0 driver?

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Replies

replied on April 19, 2016

You can try either workaround from KB 1013511 and see if that resolves your issue.

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