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Question

Error - JSON: undefined - Web Access 10

Web Client Version 10

Updated June 4, 2020

asked on April 14, 2016

Hi, have an issue with Laserfiche Web Access (v10.0.5.275).

Click on a folder that I know contains like a 100 documents, works fine in the regular desktop LF client, but, in Internet Explorer v11.0.9600.18282, I'm getting a window with the following text:

Error - JSON: undefined

---

(or, see attached screen shot)

Anyone else getting this error in LF Web Access v10? Report it as bug?

Thanks, Dave.

LF-Web-Access-JSONerror.PNG (3.71 KB)

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replied on April 14, 2016

Please open a support case so we can troubleshoot this.

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replied on May 3, 2016

The error went away after applying the Web Access 10.1 update.

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replied on April 14, 2016

Thank you Robert for your quick reply.

I will raise the support case with our VAR.

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replied on June 4, 2020

What was the solution here? I have a client in cloud who is having this error pop up when applying a template and trying to save it.

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Error - JSON: undefined - Web Access 10

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