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Question

Question

Forms Loading Slowly In All Browsers Besides Internet Explorer

asked on March 24, 2016

I have an onboarding/termination process set up in forms that is started by an initial form submission. When the initial form is submitted it is assigned to our payroll office, and the form they see is essentially the same form submitted, but with a hiring checklist and only about 5 rules that are needed for when payroll is completing their portion (and there are no external tables). After the initial submissions these forms are taking 45 seconds to an 1 minute to upload in firefox, 25-35 seconds to upload in chrome, and about 5 seconds in internet explorer.  The issue is our payroll office uses macs, and therefore have to log into virtual windows to use internet explorer and it is still taking them 45 seconds or so. I talked to someone Tuesday that was here from Laserfiche for an unrelated thing, and he said that the browser shouldn't make a huge difference in upload time, that in fact forms is tested in chrome. So I am wondering what is going on, and how can the upload time of the form be reduced. The initial submission does use about 20 rules and 3 external tables, but the forms that payroll uses only have about 5 rules and no external tables.

 

Also, another issue that keeps coming up is that when people are submitting forms they are getting error messages if they don't submit their form within minutes of starting it. Then they have to redo the form all over again, and pretty much close their doors to make sure they don't get interrupted. I know our server logs us out after 15 minutes of idle, but the errors are happening within minutes of starting the forms.

 

Attached is the main process, which divides off into several different sub-processes. A submitted form can only flow through at most 3 sub-processes. For the most part, the gateways just guide a submission to one of the sub-process (i.e. faculty hire, staff hire, student worker hire, transfer hire, graduate student hire, or termination). The reason for the different sub-proceses is because each type of hire requires different processes and hiring checklist.

Process Modeler.png
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Replies

replied on March 25, 2016

Hi there,

Which Forms version are you using? (You can find it in About dialog)

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replied on March 28, 2016

Just for clarification, are the Macs using Firefox and Chrome, or are you having the same loading speed problems with Firefox and Chrome on Windows machines? This might not be an issue with Laserfiche at all, but instead with the browsers trying to run on OS X.

Have you tried using the form in Safari?

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replied on March 28, 2016

I am a PC user, and I am the one that has timed to uploads and the upload times are as described in the original post which is about 45 seconds to an 1 minute to upload in Firefox, 25-35 seconds to upload in Chrome, and about 5 seconds in internet explorer. It is the same for the MAC users with Firefox and Chrome, and I told them for the time being to use virtual windows to use internet explorer, but that is a hassle for them and it still runs slow, because it is virtual windows.

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replied on March 28, 2016

We are using Forms Version 9.2.1.1088.

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replied on April 4, 2016

Is it slow if you load the page on the Forms server using localhost?

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replied on April 4, 2016

I was finally able to debug what was going on in safari and discovered that it was a URL link that was being used for all the forms background wallpaper that was causing the slow upload in everything besides internet explorer. While debugging it there was another error in the code as well: 

<style>
#avsubmission {
max-width: 800px;
margin-left: auto;
margin-right: auto;
margin-top: 30px;
}
.cf-formwrap
{
margin: 0px auto;
margin-bottom: 30px;
max-width: 800px;;
}

</style>
<script>
var LFInternal = LF || {};
LFInternal.NoUrlLookup = true;
</script>

The error is the "max-width: 800px;;" which has two semi-colons. The forms still seem to be uploading within 5 seconds or so even with that error, but thought I would let you know since it seems to be error in the code that might need to be fixed. 

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replied on April 4, 2016

Hi there,

The double ; won't causing any error or performance issue. Is it slow if you load the page on the Forms server using localhost?

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