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Question

Account Locked. [9011] in subscriber_error.log

asked on March 23, 2016

I have been trying to get my very first workflow working but am having trouble with getting it to fire when the event occurs.  After digging around a bit I found the below error in the subscriber_error.log.  My problem is that I am not exactly sure which account it is referring to.  Our service account, SRV_Laserfiche, which our LF service and WF service run under is NOT locked and I am not exactly sure what account WFUser$ is referring to. 

Any suggestions on where to go from here?

Thanks,
Kent Bliven

 

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Timestamp: 2016-03-23 20:25:59.936
Local Time: 3/23/2016 3:25:59 PM
Category: Errors
Machine: XXXXXXXXXX
Severity: Error
Application Domain: Laserfiche.Workflow.Subscriber.exe
Process Id: 8412
Process Name: C:\Program Files\Laserfiche\Laserfiche Workflow 9\Laserfiche.Workflow.Subscriber.exe
Win32 Thread Id: 6980 - CityofIowaCity Notification Thread
Thread Name: CityofIowaCity Notification Thread
Message: <Exception handlingInstanceId="088b04e0-6461-4799-b843-b462c92afdc6">
  <Description>An exception of type 'Laserfiche.Connection.LFSOException' occurred and was caught.</Description>
  <DateTime>2016-03-23 15:25:59Z</DateTime>
  <ExceptionType>Laserfiche.Connection.LFSOException, Laserfiche.Workflow.Common, Version=8.3.0.0, Culture=neutral, PublicKeyToken=XXXXXXXXXX</ExceptionType>
  <Message>Account locked. [9011]</Message>
  <Source />
  <HelpLink />
  <Property name="LFROError">False</Property>
  <Property name="LFSOError">False</Property>
  <Property name="ErrorCode">9011</Property>
  <Property name="TargetSite">&lt;undefined value&gt;</Property>
  <Property name="HResult">-2146233088</Property>
  <StackTrace />
  <additionalInfo>
    <info name="MachineName" value="XXXXXXXXXX" />
    <info name="TimeStamp" value="3/23/2016 8:25:59 PM" />
    <info name="FullName" value="Microsoft.Practices.EnterpriseLibrary.ExceptionHandling, Version=5.0.414.0, Culture=neutral, PublicKeyToken=XXXXXXXXX" />
    <info name="AppDomainName" value="Laserfiche.Workflow.Subscriber.exe" />
    <info name="ThreadIdentity" value="" />
    <info name="WindowsIdentity" value="CIVIC\srv_laserfiche" />
  </additionalInfo>
  <InnerException>
    <ExceptionType>Laserfiche.RepositoryAccess.AccessDeniedException, Laserfiche.RepositoryAccess, Version=9.1.0.0, Culture=neutral, PublicKeyToken=XXXXXXXXXX</ExceptionType>
    <Message>Account locked. [9011]</Message>
    <Source>Laserfiche.RepositoryAccess</Source>
    <HelpLink />
    <Property name="ErrorCode">9011</Property>
    <Property name="Server">XXXXXXXXXX.XXXXX.XXXXX.org</Property>
    <Property name="Repository">CityofIowaCity</Property>
    <Property name="User">WFUser$</Property>
    <Property name="Thread">CityofIowaCity Notification Thread</Property>
    <Property name="LastASN">-1</Property>
    <Property name="TargetSite">Void SendLogInRequest(System.String, Laserfiche.HttpClient.HttpCredential)</Property>
    <Property name="HResult">-2146233088</Property>
    <StackTrace>   at Laserfiche.RepositoryAccess.Session.SendLogInRequest(String idnRepName, HttpCredential credentials)
   at Laserfiche.RepositoryAccess.Session.LoginToServer(RepositoryRegistration repository, HttpCredential credentials)
   at Laserfiche.RepositoryAccess.Session.LogIn(String userName, String password, RepositoryRegistration repository)
   at Laserfiche.Connection.Lfso.RepositoryAccess91.LFConnectionRA.Login()
   at Laserfiche.Connection.ConnectionManager.CreateConnectionEx(ConnectionInfo connectionInfo)
   at Laserfiche.Connection.ConnectionManager.OpenConnectionInternal(ConnectionInfo connectionInformation)
   at Laserfiche.Connection.ConnectionManager.OpenConnection(ConnectionInfo connectionInformation)
   at Laserfiche.Connection.Lfso.LFConnection.OpenConnection(ConnectionInfo info, LfsoVersion version)
   at Laserfiche.Workflow.Subscriber.Runtime.Threads.NotificationThread.ListenToNotifications()
   at Laserfiche.Workflow.Subscriber.Runtime.Threads.NotificationThread.Run(Object state)</StackTrace>
  </InnerException>
</Exception>
----------------------------------------
 

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Replies

replied on March 23, 2016

Hi Kent,

This issue is often resolved by reconfiguring your monitored repository. Please open the Workflow Configuration Manager, and click the blue "Configured" next to "Monitored Repositories". Select the repository and click "Remove". Then click "Add" and configure your repository again.

Let me know if this works for you!

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replied on March 23, 2016

Is this a copy of an existing repository? This usually happens when a repository is incorrectly copied.

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replied on March 24, 2016

Thank you Alexander.  That fixed my issue and got my workflows flowing.  I appreciate the help.

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