Question

Email server set up in WF Admin

Workflow

Updated March 23, 2016

asked on March 22, 2016

A client asked the following questions. Please advise.

1. I can see that we can set up multiple email servers in the WF Admin Console. If I set up more than one and select one to be the default, will the WF move to one of the others if the default server is out of service?

2. If I right-click on a server, I can View Linked Workflows. What does it mean to link a WF to a particular email server? Is that just a way to load balance the outgoing emails? Does it matter that nothing shows up there?

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replied on March 22, 2016

1. No, it does not move to one after a default has failed to send an email. You will need to use the activity Try Catch and another email activity with a different email server.

2. Linked workflows is only listing the workflow that is utilizing the email activity and referencing to that email server.

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replied on March 22, 2016

This is the client with the question ...

Regarding your answer to #1 - We set up 2 servers in the Manage E-mail Servers dialogue, setting one as the default. The email activity was set to use the default. My IT then took that default server down and I ran a test. We have a Task Error Handler set to retry the activity if it fails with an error message of "Failure sending mail." I received the email from the test workflow.

This seems too contradict your statement that the activity won't use an alternate server if the default is not available or am I misreading this test?

Our largest WF has about 65 email activities! It would make a complex WF even more so to add a Try Catch to each one.

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replied on March 23, 2016

Sorry .. I was mistaken. I retested and the secondary server did not pick up the email.

This would be a good feature to add. That way if there is an email server issue then the workflow could immediately try to send using the server designated as the back up. Can you flag this as a feature request or should I submit it separately as such?

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Email server set up in WF Admin

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