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Question

The System Encountered an Error and Could Not Complete Your Request

WebLink Version 9
Updated December 19, 2019
asked on March 14, 2016 • Show version history

When browsing to a folder in WebLink using a URL on a computer, there is no problem accessing it. However, if using an iOS device it gives an error message saying that the system encountered an error and could not complete your request. I have checked the event logs on the server and have not found any entries when the error happens. Any ideas what would cause this?

We are using WebLink 9.0.1.275.

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Replies

replied on March 18, 2016

Hello, We have another client receivng this issue as well. I get the same error on Android and IOS devices. A support case has been opened with Laserfiche. Has anyone else seen this issue before?

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View 2 previous replies
replied on March 18, 2016

Drew, feel free to open another support case with Laserfiche for us and we'll provide what they need to troubleshoot.

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replied on October 5, 2016 • Show version history

What was the resolution to this issue? We are experiencing the same issue.

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replied on October 5, 2016

Please open a Case with Support so we can look into the issue.

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replied on November 13, 2019

I am seeing this as well in 2019.  Documents are fine when opened from a PC, but system error occurs when trying to access them using Weblink and an Android.

Looking forward to hearing any new developments.

Thanks!

Christine

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replied on December 19, 2019

A workaround that seems to help most of the time (on the Android):

While the "System Encountered an Error" message is displayed, go to the 3 dots in the upper right corner and expand that menu.  Choose to go to to the desktop site.

The document you were trying to access should open up.

Hope that helps someone.

Christine

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