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Question

Question

DCC running OCR getting entry locks all the time

asked on March 11, 2016

I have 3 machines on my cluster and I'm only scheduling 50 documents to be OCR. The Jobs page in the web admin console shows the job that I started and also shows that it failed. When I check the repo to see how many docs were OCR, almost all of them get processed. No one is using the repo so I know the entry's are not actually being used by anyone. Has anyone else experenced this with running OCR with DCC? 

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Replies

replied on March 22, 2016

Hi Lucas,

There are two possible causes that I can think of:

  1. OCR failed for a document, and DCC retried OCRing the document on another machine.  If the second attempt started before the first attempt completed unlocking the document,  then we’d get an Entry locked error.
  2. Some other Laserfiche application is locking the document.

 

The first case is a DCC bug that would have to be addressed in a future release. 

Either way, to work around the issue, check the Entry Locks node in the Admin Console ([ServerName] > Repositories > [RepositoryName] > Activity > Entry Locks) after the OCR job has completed.  If the documents that failed to be OCRed are locked, then determine whether DCC or another application locked the document by looking at the user that created the lock.  If the displayed user implies that DCC created the lock, then it should be safe to use the Admin Console to manually release the lock.  If the displayed user implies that another application created the lock, then you’d have to decide whether it’s safe to manually release the lock.  After releasing the locks, try running an OCR job to OCR those failed entries.

Let me know if this works for you!

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replied on September 13, 2018

I am experienced the entry lock issue with DCC.  Has it been addressed yet?  I am on the latest version of DCC.

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replied on September 14, 2018

As Alex indicated above, your DCC needs to be investigated to determine the cause of the errors. There isn't enough information in the original post or yours to determine whether this is a configuration issue (like a document being added to the queue multiple times) or a possible bug.

If you would like help looking into it further, please contact your reseller about opening a case with Tech Support.

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