Question

Laserfiche scanning Settings changes automatically

Scanning Laserfiche

Updated September 10

asked on March 10, 2016

Hi,

I select under options when i am in Laserfiche Scanning that it should delete the files.

As soon as i close the window and go back into the settings then it has the move to option selected and not the delete option selected.

Is this a general issue?

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Replies

replied on March 10, 2016

I'm curious to know about this too... I've seen it a handful of times and don't know a good workaround.

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replied on March 10, 2016

Isn't this something to do with local rights of the currently logged on user?....

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replied on March 10, 2016

Typically, not having enough permissions to C:\Windows\SetScan.ini will cause issues with scanning settings not saving.... but I've run into this issue in the past, and elevating the rights to SetScan.ini didn't help. It might be worth a try though. Make sure that the Windows user you are scanning as has full control to that file.

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replied on January 31, 2022

I am having the same problem. I've already opened a LF support case.

I noticed my end user did not have the setscan.ini file in the directory mentioned. I tried running a repair and a reinstall of the software, but still there is no file there. I found another user in their environment running the same version of LF Scanning, and was surprised to find that they had the setscan.ini file in the directory mentioned. They are able to save their scan settings as expected. I copied their setscan.ini over to the original end user, re-launched the application, re-applied the settings, and closed, but that file was not modified.

I verified the end user is a local admin, and I event went into the C:\Windows\ folder and explicitly granted them full access to that folder, but the problem persists and the setscan.ini file that I copied from the other user remains unmodified.

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replied on September 10

We have come across the same issue too. We have a client that is setup to use Quick Fields to scan documents and the scanner is defaulting back to the Black and White setting instead of continuing to use the Enhanced Text Enhancement setting. The barcodes will only read when the settings are set to Enhanced Text Enhancement. We set a scan profile to be loaded when clicking start scanning, but it always reverts back after scanning that time.

The setscan.ini file is not being updated/created/nor saving when selecting the scanner settings in any of the programs: Quick Fields, Laserfiche Scanning, or in C:\Windows\PIXTRAN\testappn.exe

The user profile on that computer/workstation is in the local admin group.

Was there a resolution to the issue through the Laserfiche Support case?

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Laserfiche scanning Settings changes automatically

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