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Question

Question

No email address can be saved inside Forms User account, field is blank

Forms
Updated March 8, 2016
asked on March 8, 2016 • Show version history

I believe that earlier this year (prior to upgrade to Forms 10), I was able to modify a user's email field inside their Forms account and save it successfully.  Now, I have two more users that need to have their email field completed in their Forms account (it is not pulling the information from their Windows account), but get the following error message when attempting to save the email address:

Forms cannot connect to the Laserfiche Server. Your email has not been updated. Please try again later or contact your Lasefiche administrator. [LFF15-NoRepositoryConnection]

Thank you for any help you can provide to resolve this issue.

Answer

SELECTED ANSWER
replied on March 8, 2016

This was an issue with the [FORMS]Email attribute not being present in the LF Repository User file for these two users.  I was able to manually add the attribute and synchronize the Forms users, and their emails are now present.

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