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Question

Question

Error saving to repository after LF10 update

asked on February 26, 2016 • Show version history

It seems MOST (not all) of the time the applications are failing to save into the Laserfiche Repository. I have tried changing the process options, but it worked fine prior to the upgrade to LF10. Anyone else experiencing the same issue and know how to fix it?

Error:

An unexpected error has occurred. [LFF502-UnexpectedError]

Details:
URL: 
Error: UnexpectedError
Date: 2/26/2016 3:57:27 PM (Eastern Standard Time)
HTTP Status Code: 500
Business Process Name: Council Delegation Request Form
Business Process ID: 25
Instance ID: 1348

Stack Trace:
Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException
Message: An unexpected error has occurred. [LFF502-UnexpectedError]


Inner exception: Laserfiche.RepositoryAccess.ObjectNotFoundException
Message: Mismatched entry type; the actual type is Shortcut. [9001]
   at Laserfiche.RepositoryAccess.EntryInfo.Refresh(Boolean keepChanges)
   at Laserfiche.RepositoryAccess.DocumentInfo.Refresh(Boolean keepChanges)
   at Laserfiche.RepositoryAccess.Document.GetDocumentInfo(FolderInfo parentFolder, String docName, Session session)
   at Laserfiche.Forms.CommonUtils.LFHelper.CreateNewLFDocument(Session lfDb, String newDocumentName, FolderInfo lfParentFolder, Boolean autoRename, String volume, String ext, Boolean AddExt, Boolean& checkOutVersionDocument)
   at Laserfiche.Forms.Routing.SaveToLaserficheService.Execute(Int32 instanceId, IRoutingContext routingContext, RoutingInstanceStatus OriginalStatus)
   at Laserfiche.Forms.Routing.ServiceTask.Execute(Int32 instanceId, IRoutingContext routingContext)

 

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Answer

SELECTED ANSWER
replied on February 26, 2016

Of course I find the issue when I post the question!

It was being transferred to records management which creates a shortcut automatically once certain metadata requirements are met. Forms doesn't want to replace the shortcut nor rename the new document when they have the same file name it seems.

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