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Question

Question

Error saving to repository after LF10 update

asked on February 26, 2016 Show version history

It seems MOST (not all) of the time the applications are failing to save into the Laserfiche Repository. I have tried changing the process options, but it worked fine prior to the upgrade to LF10. Anyone else experiencing the same issue and know how to fix it?

Error:

An unexpected error has occurred. [LFF502-UnexpectedError]

Details:
URL: 
Error: UnexpectedError
Date: 2/26/2016 3:57:27 PM (Eastern Standard Time)
HTTP Status Code: 500
Business Process Name: Council Delegation Request Form
Business Process ID: 25
Instance ID: 1348

Stack Trace:
Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException
Message: An unexpected error has occurred. [LFF502-UnexpectedError]


Inner exception: Laserfiche.RepositoryAccess.ObjectNotFoundException
Message: Mismatched entry type; the actual type is Shortcut. [9001]
   at Laserfiche.RepositoryAccess.EntryInfo.Refresh(Boolean keepChanges)
   at Laserfiche.RepositoryAccess.DocumentInfo.Refresh(Boolean keepChanges)
   at Laserfiche.RepositoryAccess.Document.GetDocumentInfo(FolderInfo parentFolder, String docName, Session session)
   at Laserfiche.Forms.CommonUtils.LFHelper.CreateNewLFDocument(Session lfDb, String newDocumentName, FolderInfo lfParentFolder, Boolean autoRename, String volume, String ext, Boolean AddExt, Boolean& checkOutVersionDocument)
   at Laserfiche.Forms.Routing.SaveToLaserficheService.Execute(Int32 instanceId, IRoutingContext routingContext, RoutingInstanceStatus OriginalStatus)
   at Laserfiche.Forms.Routing.ServiceTask.Execute(Int32 instanceId, IRoutingContext routingContext)

 

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Answer

SELECTED ANSWER
replied on February 26, 2016

Of course I find the issue when I post the question!

It was being transferred to records management which creates a shortcut automatically once certain metadata requirements are met. Forms doesn't want to replace the shortcut nor rename the new document when they have the same file name it seems.

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