Question

forms logo not displaying

Forms

Updated July 13, 2017

asked on February 18, 2016 • Show version history

I updated my logo on forms after upgrading to LF10. When I create the theme, the logo displays in the preview window. However, when I load the form live in a browser (IE and Chrome), the logo does not display. This is a public facing form also. I have re-uploaded the picture file a few times with different names and formats to try and fix it.

Preview....

Live Site....

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Replies

replied on February 18, 2016

you have already tried different extension and names which tells us that there is nothing wrong with the file itself. seems like the place from where your live form is getting the image is not accessible by forms. try copying the image to different locations and see if you still cant see the image.

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replied on July 13, 2017

To who run into this issue and search for an solution, the issue is caused by reverse proxy, and the solution is to add FormsURI this option in cf_options table for Forms database and set the value of it to the URL the external users are used to access such as https://xxxx (xxx represent the IP of the full qualified domain name).

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replied on February 18, 2016

So I ended uploading the image to a different website we have, and linking to the logo through a URL to get it to work for now....I still would like to have it just stored in the image library of forms however.

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replied on February 18, 2016

Yeah, it finally worked when I stored the file on a different website within our organization and link to it. But if I try to upload it directly into forms and store it in the forms image gallery, the image won't display. So for now it is working, but I am hoping someone from laserfiche sees the thread and checks into it.

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replied on February 29, 2016

Hi Scott, can you attach the logo so that we can check whether we can reproduce with your logo?

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replied on March 1, 2016 • Show version history

Here is the logo. We used the settings on the theme page to make it 150 px.

4Cstar2_300.gif (70.59 KB)

| Download

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replied on March 1, 2016 • Show version history

We can't reproduce using your logo.Can you open the live site form using Chrome and use Chrome's developer tool to inspect the logo element and get the logo's URL in the src attribute, then paste the URL in the browser's location to check whether the URL is accessible as this video: http://screencast.com/t/WZAfrnditCng?

Please provide us the URL for access the form and the URL for logo so we can check what may be wrong with the URLs.

Does this issue happens for other forms as well?

In preview for themes, it use relative path for the image, but when view the actual form, it uses absolute path, that's the difference which may make it accessible in theme and not accessible in live site.

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replied on March 9, 2016

I published the logo on one of our websites for the source because the logo was not displaying. Currently the URL for the logo is

When I get back to the office I can try to switch the logo to one hosted in the image gallery of forms and send the new link.

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replied on March 9, 2016

Here is the info from when I host the logo within forms

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View 2 previous replies

replied on March 22, 2016

Hi Scott,

Sorry for the late reply. The URL for the logo looks all right. Have you checked that whether you can get the logo when you paste http://ehire.lasd.org/Forms/Handlers/FileRouter.ashx?guid=f8d7f9ac-b40e-4323-85e3-8a2a84916179 directly into browser?

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replied on March 22, 2016

Yes, I tried it on my network and off my network and it does not load the image from the direct link on either network.

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replied on March 22, 2016

How does you access the public facing form? Do you use URL such as http://ehire.lasd.org/Forms/xxx as well?

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replied on March 22, 2016 • Show version history

I think I see the problem, but don't know how to fix it. Our URL's use https, not http...Once I changed the above image link to https the image loaded fine

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replied on March 22, 2016

Please open Forms Configuration site and go to Forms tab, check "use SSL" under Forms Primary URL and save, then check whether the logo is accessable

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replied on March 22, 2016

I changed the setting you mentioned, but still the same result

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View 4 previous replies

replied on March 24, 2016

Hi Scott, I made a mistake, the settings in primary forms server URL won't affect the URL for the logo. The starting part of the logo's URL will be consistent with the starting part of the URL you visiting the form. If you open form with https://servername/Forms/process1, then the logo's URL will start with https://servername/Forms/Handlers/FileRouter.ashx. Do you access the public form using https or http? Are the starting parts of the public form match the starting parts of the logo in your case?

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replied on March 25, 2016

We use https...the second question I don't understand.

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replied on March 27, 2016

In your previous post on March 10th, the URL for the logo when hosted within Forms is http://ehire.lasd.org/Forms/Handlers/FileRouter.ashx?guid=f8d7f9ac-b40e-4323-85e3-8a2a84916179 which is http instead of https. When you get this what URL did you use to visiting the public form? Is it something like https://ehire.lasd.org/Forms/xxx?

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replied on March 29, 2016

Exactly...

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replied on August 22, 2016 • Show version history

Reviving an old thread as I have a similar issue with TLS and uploading a logo. I can however see the logo fine after it has been uploaded. The problem is that the logo gets stored using HTTP rather than HTTPS, and thus the browser displays the webpage as mixed content and unsecured.

After removing the logo from the form, the encryption on the webpage is shown as secured.

For this reason, I can no longer upload logos to forms and will instead have to use a different secure location to store them. Can this be fixed?

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replied on August 22, 2016

The starting part of the URL for the logo is getting from the request sending to the Forms server when requesting the form. Do you have proxy server? Can you check whether the https is dropping because of http://stackoverflow.com/questions/24351782/proxypassreverse-dropping-https)

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replied on August 23, 2016

I don't think with how our organization set things up we will be able to fix this. We get our SSL from a certificate installed on our firewall Barracuda server, not setup on our forms server. So "Forms" is set to use http, but online it uses https.

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forms logo not displaying

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