Question

Create Exchange Item Error

Workflow

Updated February 17, 2016

asked on February 16, 2016

We have a Create Exchange Item activity throwing the following error: "The specified folder could not be found in the store". Not quite sure what that is referring to...

The configuration of the activity seems to be fine. We can go into the webservices and all the info is accurate and clicking the Test URL button yields a success.

The activity is an Appointment and the Assign To is pulled from a retrieve field values. We have tried to hard code in a Assign To (to rule out any retrieve field issues) and that still does not work.

We have put a Track Tokens after the activity and only 3 items seem to be recorded:

createexchangeitem_id

createexchangeitem_itemtype

createexchangeitem_subject

The _id is empty though. The other two seem to have info in them.

Any ideas as to what this error is referring to?

Thanks

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Answer

SELECTED ANSWER

replied on February 16, 2016

But you're not sending appointments to people, you're making them on their calendars through this activity. That requires either direct permissions to the other user's (folders in the) mailbox or domain rights to impersonate the owner of an Exchange account.

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replied on February 16, 2016

Does the user specified in the Web Service's configuration have access to the mailbox you're trying to create the appointment in?

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replied on February 16, 2016

It should. We logged into OWA as the user that the activity is setup to use. We also logged into the Outlook Web App as the same user and where able to send appointments to people.

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SELECTED ANSWER

replied on February 16, 2016

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replied on February 17, 2016

Ok, I think the client figured out the rights he needs for the account. Thanks Miruna.

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Create Exchange Item Error

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