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Question

User Task Terminated, but I Don't Know Why

Forms Version 10
Updated May 26, 2016
asked on February 11, 2016 • Show version history

I have 2 user tasks that after being assigned correctly to a user, terminated unexpectedly. I have no idea why and there is nothing in the error log for the terminated instance. Is there a way to re-enable it? Below is a screenshot of the instance details of one of them:

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Replies

replied on February 11, 2016

Is there anything in the event viewer on the server hosting Forms?

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replied on February 11, 2016

There are no errors pertaining to Forms.

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replied on February 12, 2016

Hi there, Is it a direct assignment, or through the team, is there boundary event on this User Task?

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replied on February 12, 2016

It is assigned to a Team with a filter associated with it. Testing the filter on that user task shows 1 team member, which is correct.

I'm not sure what you mean by a boundary event.

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replied on February 12, 2016 • Show version history

Is there error in the event viewer? Can you share it? Maybe you can send me the error log and the process xml (export the Team and the process) in email.

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replied on February 12, 2016

Just sent it. I did not see any errors in the application log that were in the same timeframe as the Instance details shows.

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replied on February 14, 2016

Hi Blake, Forms events log location is no longer under Windows Logs->Application, it is changed to Applications and Services Log->LFForms since 10.0.  Can you check the error log from the new location and send the error log to Abby?

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replied on February 16, 2016

I just sent it to Abby along with some additional information.

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replied on May 26, 2016

This has been fixed in Forms 10.0 update 2, you can download the update from https://support.laserfiche.com/kb/kbarticle.aspx?articleid=1013773

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