You are viewing limited content. For full access, please sign in.

Question

Question

Email Document error

Laserfiche
Updated February 9, 2016
asked on February 8, 2016

My coworker is getting this error: (See attachment)

When she goes to Email document/pages.

 

I've seen it before and a simple LF upgrade solved the issue. I upgraded her from 9.1 to 10 in hopes that it would solve it, but she's still getting the error.

 

Any help is appreciated, thanks!

 

Error

email document.PNG
email document.PNG (128.07 KB)
Download
0 0

Replies

replied on February 8, 2016

Is Outlook working properly? The error indicates that there is a problem loading an Outlook component that is used to compose the email. What does it say in the "Details" dialog?

0 0
View 1 previous reply
replied on February 8, 2016

Error Code: 6000
Error Message: Error loading type library/DLL.
Error loading type library/DLL.   [6000:0x80029c4a] (Error loading type library/DLL.  )

------------ Technical Details: ------------

LF.exe (10.0.0.994):
    Call Stack: (Current)
        CEmailSender::SendEmail
    Additional Details:
        Exception: 0x80029c4a [6000] (Error loading type library/DLL.) (CEmailSender::SendEmail at EmailSender.cpp:92)
    Call History:
         CEmailDocument::ExportToFile
          GetOptionString ([Settings]ExportLoopTimeout)
           CAttachedRepository::GetProfileValue
         CEmailDocument::ExportToFile
          GetOptionString ([Settings]ExportLoopTimeout)
           CAttachedRepository::GetProfileValue
         GetOptionString ([Settings]ExportEmailUseOutlookObjects)
          CAttachedRepository::GetProfileValue
 

0 0
replied on February 8, 2016

You can try repairing Outlook since it appears to be failing to create the email through the Outlook interface. If that doesn't fix the problem, please open a support case so we can debug it further.

1 0
replied on February 9, 2016

Thanks Robert, I'll give it a repair and if it doesn't work, I'll go ahead and open a ticket.

0 0
replied on February 9, 2016

Was having issues repairing Outlook. I uninstalled the whole Office suite and reinstalled it with 2016 apps. It's working again. thanks Robert!

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.

Details
Attachments
Related Posts
Loading ...