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Question

Laserfiche web access - Double click file doesn't download

Web Client

Updated February 8, 2016

asked on February 5, 2016

Hello

When we attempt to download a pdf file from laserfiche web access doing double click, a screen of progress is generated but the file never is downloaded:

To fix it the user has to cancel the attempt and click the button "Export electronic file" to complete the task.

We have tried from IE, Firefox and Chrome and the result is the same.

Thanks for your help

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Replies

replied on February 5, 2016

Hi Cristhian,

Do you see the same issue from a different workstation, under a different user? Or is the issue isolated to this one user?

Cheers!

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replied on February 5, 2016

Hi, this happens to every users, even in the Web Access server accessing through RDP.

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replied on February 5, 2016

How big is the file? Do you get the same behavior even with the LF Sample PDFs?

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replied on February 8, 2016

The file has 50kb and the Samples pdf have the same behavior

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replied on February 8, 2016

Please open a case so we can look further into the matter.

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Asked February 5, 2016
Updated February 8, 2016
139 views