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error reading repository information 9025

Laserfiche
Updated May 23, 2018
asked on February 3, 2016

I have a vendor that I had upgrade their VM to more cores for a large OCR project. They double the cores from 2 to 4 but now I cant log in. As far as I know, nothing else has changed. I just get this error.

 

Where do I start on this one?

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Replies

replied on February 3, 2016

What does the stack trace indicate? You can see it by clicking the "Details" button.

If you restart the Laserfiche Server service, are there any errors reported in the Windows event viewer's application log?

If further assistance is needed, please open a case with Laserfiche Support.

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replied on February 3, 2016

Error Code: 9025
Error Message: Error reading repository information, or the repository is misconfigured. [9025]

------------ Technical Details: ------------

LFSO:
    Call Stack: (Exception)
        CLFConnection::Create
    Additional Details:
        HRESULT: 0xc0042341 (ProcessResponseHeaders, LFSession.cpp:4887)
         (LFSO/9.2.1.518)
LF.exe (9.2.1.562):
    Call Stack: (Exception)
        CLoginDialog::AttemptLogin
        CLoginDialog::LoginToServer
        CLoginView::LoginHandler
    Call Stack: (Current)
        CLoginDialog::LoginToServer
        CLoginView::LoginHandler
    Additional Details:
        Exception: 0x80042341 [9025] (Error reading repository information, or the repository is misconfigured.) (CLoginDialog::AttemptLogin at LoginDialog.cpp:792)
    Call History:
        CLoginView::LoginHandler
         CLoginDialog::LoginToServer
          GetOptionString ([JSDLFSettings]AdminNoPassword)
          GetOptionString ([JSDLFSettings]UserName)
          GetOptionString ([Settings]UseWindowsAuth)
          GetOptionString ([JSDLFSettings]UseWindowsAuth)
          CLoginDialog::AttemptLogin
           GetOptionString ([Settings]CheckServerVersion)

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replied on February 3, 2016

I found it I think. Its the hardware fingerprint. It has changed because of the modification to the VM

 

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replied on February 3, 2016

ok, I deactivated the license and reactivated it with the activation tool. Still getting the same error. 

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replied on February 3, 2016

When you manually re-activated, did you copy the new license file back into the Laserfiche Server program files folder, overwriting the old license with the new one, and then restart the Laserfiche Server service?

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replied on February 3, 2016

I ran the activator tool which put the license file on the desktop. I just now copied it over to the server folder under program files and overwrote the old one and restarted the laserfiche server service. Still same error. Here is the event viewer.

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replied on February 3, 2016

Just adding more CPU cores to the VM shouldn't affect how the server connects to SQL so there may be something else going on. You may want to create a support case at this point so we can investigate further.

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replied on May 22, 2018

We are getting this same error with a customer. They have not changed anything on the server other than applying Windows Security updates to the server.

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View 1 previous reply
replied on May 22, 2018

Is the error logged in the event viewer the same one about not being able to mount the repository? Is SQL on a different machine? If yes, have you checked whether Windows Updates re-enabled the firewall and cut off communication between the 2 machines?

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replied on May 22, 2018

the same error are logged in the event viewer. They use Oracle and is on a cloud. 

Firewall is off. We can test the connection and comes back successful. 

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replied on May 22, 2018

Does your license have an Oracle flag?

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replied on May 23, 2018

It was a mismatched hardware fingerprint. Issue is now resolved

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