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Question

Question

Workflow Pickup

asked on January 31, 2016

Hi Team, 

 

Several workflows have on changed and on created conditions.  if the metadata is present, it files them.

Files sometimes sit and wait, even when they have all correct info, its like they somehow missed the trigger. If you don't touch any details in the metadata, just add a character to the end of the filename, it picks up and files correctly. So, the file must be in the right spot and have all the metadata, but got missed the first time around. The user can 'bump' the files and they will pick up, but this is double handling.

Is there a way to get workflows to re-check without the user 'bumping' the file?

Regards

Ziad
 

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Answer

SELECTED ANSWER
replied on February 1, 2016

I think the only reason files are sitting and waiting is because there are certain starting conditions that are not being met. Did you try workflow subscriber and see when it waits instead of moving, which condition is not being met?

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