Windows accounts

More than likely the Windows domain setting is not correct. If you try to login with the domain\username it will probably log the user in.

To check, go into Forms Configuration-> User Authentication and make sure the Windows Domain setting is correct.

It's set up for SSO so it uses the directory server

I am not familiar with the directory server options, but I would imagine there is a similar setting somewhere. I just know when we upgraded to Forms 10 that setting was wiped out and we had to reset so it would work.

Can the user login using domain\username?

Through forms the users can log in using domain\username of just username. The Directory server option is for SSO. I figure this has to be something on the mobile end.

Hello Eddie,

there are usually 2 things that will result in this issue

1) Please ensure that the "SSO" check box is checked as shown here

2) Another thing to also note, is to make sure that in the mobile configuration page, 

as shown here, you have your laserfiche directory server configured, and also you have the right Organization set up.

I did not have the second part of that filled out. No matter what I've done for server name, I've been able to get the Licensing site selected but nothing populates for Organization and it's a required field to save.

Hello Eddie,

1) May I know what version your LFDS is on? Go to the top right drop down > About. 

2) Also if you were to go to your LFDS server, select your licensing site, under Accounts > Organizations, what is listed there? 

And if you can open a support case, we can help trouble shooting faster and provide some workaround to get things going.