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Question

Question

Web Access Freezes when dragging and dropping multiple files

asked on January 18, 2016

My client is experiencing issues on Web Access after updating to IE 11. When they drag and drop multiple files at once, sometimes web access doesn't do anything, sometimes it will bring up the "Uploading" box and never make any progress, and sometimes it actually works. The issue doesn't exist in chrome.
I was not able to find any related errors in the error logs. I've also tried using compatibility mode, and that disables drag and drop. Has this happened to anyone else?

Here is the browser specific information:

Version 11.0.9600.18124
Update Versions 11.0.26 (KB3104002)

Web Access 9.1.1.546

 

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Replies

replied on January 19, 2016

Hi Ricardo, 

 

I couldn't reproduce the issue with Web Access 9.1.1.272 (the latest released hotfix for version 9.1.1) and IE 11.0.9600.18163 Update Version 11.0.27 (KB3124275, the latest version of IE11 I got from Windows Updates). 

 

One step for troubleshooting that may help- press F12 to open the developer tools next time you reproduce the issue. See if there are any errors in the browser console. 

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