Question

LF 10 Mobile COnfiguration

Mobile

Updated March 25, 2016

asked on January 18, 2016 • Show version history

I have the Laserfiche Ver 10. I wanted to install the Mobile application but am not able to configure it. On the connection page am not able to add a new connection. I type in the server name and repository and nothing happens when yu click the ad button. No error message is posted. In the formr version when you start typing, a list of servers and repositories displays. But for this version. Nothing happens. Is there something am missing. The server is Windows 2012 R2 Standard.

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Replies

replied on January 18, 2016

Hi Mark,

Download a ping (ping lite) app and see if you can ping the LF server. Let's get the basics covered first.

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replied on January 25, 2016

Hi Chris,

i am having a similar issue, i fill the details of the server and repo, but when i click add, nothing happens.

i've installed mobile on the same server as my LF server.

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replied on January 25, 2016

Can you ping the LF server from your mobile?

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replied on January 25, 2016

i cannot, after the installation was complete, the configuration guide pops up and thats where i am currently. when i enter server details and click 'add' nothing happens

Even the view doesn't change when i click on of the side tabs

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replied on January 25, 2016

Hi Michael,

I would advise that you download a free ping app. This will test basic connectivity between your mobile device and the Laserfiche server. You will need to know the Laserfiche server IP. If you don't get a ping response from the LF server then you will need to contact your infrastructure administrators to resolve that before you can proceed any further with troubleshooting.

Hope this helps!

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replied on March 7, 2016 • Show version history

Hi,

I have the same issues on IE 11 (windows server 2012). but I use google chrome access to mobile configure page. google chrome do not have this issue.

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replied on March 25, 2016

Hello all,

Check whether you are viewing the page using the HTTPS protocol in the address bar; does switching to use HTTP for this page (you can manually remove the "s") resolve the issue?

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LF 10 Mobile COnfiguration

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