Question

Laserfiche import freeze

Laserfiche

Updated June 24, 2016

asked on January 15, 2016 • Show version history

There is a client who's just importing from windows and the imports are freezing. There are no errors reported in event viewer,

Is there a full detailed log file that can be taken advantage of for this?

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Replies

replied on January 15, 2016

So there is a corrupted file pdf-header-signature-not-found. 6000:0x80131620

Error Code: 6000
Error Message: PDF header signature not found.
Unknown error. [6000:0x80131620]

------------ Technical Details: ------------

LFCommonDialogs92.dll (9.2.1.619):
Call Stack: (Current)
HandleFileImport
CImport::ImportFile
Call History:
CImportInfo::get_DontShowState
CImportInfo::get_GeneratePagesSelected
CImportInfo::get_SignDocumentDontShowState
CImportInfo::get_NameConflictOption
CImportInfo::get_NameConflictDontShowState
CImportInfo::get_FolderNameConflictOption
CImportInfo::get_VersionComment
CImportInfo::get_ImportDocument

Is there a way to have the setup where when an import on a file fails it will continue with the import and just output the files it errors on.

Much like OCR on a folder works.

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replied on January 18, 2016

A support case has been opened while we investigate this error.

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replied on April 6, 2016

I would be interested in knowing the solution to this issue as I am experiencing this same error periodically now as attempt to transfer PDF files into Laserfiche. . .

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replied on June 24, 2016

Me as well.

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replied on June 24, 2016

The case had timed out due to lack of activity. If you are encountering a similar issue, you can contact your reseller to look into the problems further.

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Laserfiche import freeze

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