Question

freezeing after scanning

Scanning

Updated January 8, 2016

asked on December 30, 2015

I have a client that when she scans with LFTwain it will show the first page but then the program goes unresponsive. I can get this report from the task manager:

Description:

A problem caused this program to stop interacting with Windows.

Problem signature:

Problem Event Name: AppHangXProcB1

Application Name: LFScan.exe

Application Version: 9.0.3.798

Application Timestamp: 524f52cd

Hang Signature: 07fd

Hang Type: 288

Waiting on Application Name: LFTwainClient.exe

Waiting on Application Version: 9.0.3.798

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Hang Signature 1: 07fdcf5e8c2c698574dab41c58506d54

Additional Hang Signature 2: 935c

Additional Hang Signature 3: 935ce5b978f05e8a850003c0a1c0300e

Additional Hang Signature 4: 07fd

Additional Hang Signature 5: 07fdcf5e8c2c698574dab41c58506d54

Additional Hang Signature 6: 935c

Additional Hang Signature 7: 935ce5b978f05e8a850003c0a1c0300e

Anyone else seen this or have a fix, Thanks.

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Replies

replied on January 8, 2016

We deleted the scanning attributes in the Admin console and resolved the scanning issue.

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replied on December 30, 2015

Hi Lucas,

What scanner model is being used? In Scanner Options, is the "Default Scanner Software" being used or are "These Settings" being used?

Regards

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replied on December 30, 2015

right now she had These Settings being used instead of default but she had used default too with the same issue.

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replied on December 30, 2015 • Show version history

Download Twack_32.msi from http://www.twain.org/scannerdriverdevelopers/specification-and-tools.html and install that. Then test the scanner in that application (http://www.codepool.biz/how-do-i-test-a-twain-device.html) and confirm that pages are feeding properly.

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replied on December 30, 2015

i was able to get onto the site but now i get this

Express

500 Error: NOAUTH Authentication required.

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replied on December 30, 2015

Please wait for the twain.org website to become accessible again.

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replied on January 4, 2016

OK, so i ran the program on my clients computer and it froze up too. The TWAIN program just went to not responding. Does this mean its a scanner issue not a laserfiche issue?

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replied on January 4, 2016

Correct. This doesn't appear to be a Laserfiche issue since you're seeing similar behavior when using the scanner with TWAIN's own diagnostic application. It could be an issue with the driver or perhaps something specific to that workstation.

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freezeing after scanning

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