Question

Scan Connect Setup

Scanning

Updated December 28, 2015

asked on December 22, 2015

When trying to setup a USB scanner via Scan connect I am going to Add scanner and it asks to insert the disk containing scanner drivers.

When pointing to either the location D:\ where the CD exists, it returns nothing.

And when downloading the driver and pointing the add scanner to the location that should contain the driver there is no return as well.

Is there a specific file that the Scan Connect Add Scanner tool is looking for?

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Answer

SELECTED ANSWER

replied on December 28, 2015

It sounds like you might be using TWAIN scanning instead of ScanConnect. If ScanConnect is what you want to use, make sure the scanner's ISIS driver is installed. Then make sure that ScanConnect is installed. Launch Laserfiche Scanning, select ScanConnect as the engine you want to use, and then go through the Scanner Setup process. If the scanner is not listed in the available scanners list, or any scanner for that matter, then apply KB 1011942 and then close and reopen Laserfiche Scanning and go through Scanner Setup again.

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Replies

replied on December 22, 2015

Please install the ISIS driver outside of Laserfiche Scanning first.

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replied on December 22, 2015

Yes the ISIS driver is installed. the ISIS and TWAIN were both installed when they received it.

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replied on December 22, 2015

Via the Canon website I installed:

Flatbed Scanner Unit 101 ISIS/TWAIN Driver Version 1.3 SP3 08/31/15

It is only being recognized by the TWAIN though.

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View 1 previous reply

replied on December 22, 2015

Yes we did a restart and there were no drivers in the ScanConnect list.

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replied on December 22, 2015

That sounds like something is wrong with your ScanConnect installation. ScanConnect installs a set of drivers, so at least those should appear in the list. Does the user have read access to C:\Windows\PIXTRAN?

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replied on December 22, 2015

Please also try the resolution from KB 1011942.

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replied on December 28, 2015

I have talked with Canon as well and they mentioned there is an option in Laserfiche to use native driver. He said he has done it in the past but doesn't remember where it is located.

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replied on December 28, 2015

I found the feature in the Scanner Options to choose default scanner software.

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SELECTED ANSWER

replied on December 28, 2015

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replied on December 28, 2015

Scan Connect would be useful with your fix to have a scanner not included on the list; but that also comes from them approving Scan Connect for re-buy. They never brought it forward when upgrading to Avante. For the time being I think the TWAIN feature with the original driver options will be a good workaround until we can get Scan Connect for them.

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