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Question

Question

autofill button stopped working

Forms
Updated December 21, 2015
asked on December 15, 2015

Using Forms 9.2.1.1069.  I have a simple lookup of account number and pin -> fills a field with data.  It was working in 9.2.0.  I upgraded to 9.2.1 and now that autofill button doesn't do anything on two forms with similar functionality.  Where do I start trying to troubleshoot this?

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Answer

APPROVED ANSWER
replied on December 21, 2015

Hi Eric,

Your reseller opened a support case on your behalf. The issue is that the match fields in your lookup are in a table and the fill field is outside the table. While this worked in Forms 9.2.0, it wasn't supposed to as the behavior is technically a bug. That's why in Forms 9.2.1 and up, this type of lookup no longer works. The reason is that in a table, there could be multiple rows so it's ambiguous as to which data from which row the lookup should be run on.

As a workaround, please use individual fields as opposed to a table. You can style the fields using CSS if you need them to display inline.

Regards

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Replies

replied on December 16, 2015 • Show version history

Hi there,

You can first check the lookup rules, whether there're conflict fill criteria, or create a new form with a basic two criteria fields fill in one target field rule, see whether it works there.

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replied on December 16, 2015

I rebuilt the same exact autofill function in a completely new form and it works.  That's good.  Except... the lookup is identical to the production lookup which still doesn't work.  Same fields, same database, same output.

I deleted the lookup rule entirely, saved and recreated it, still no luck.  I deleted the data source from that form, and re-added it.  Still no luck.  Any more suggestions would be greatly appreciated.

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replied on December 16, 2015

Hi there,

Do you have custom javascript in the page?

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replied on December 16, 2015

I did have css and javascript but I removed it all for testing this issue and it's broken even with no javascript

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View 2 previous replies
replied on December 16, 2015

Hi there,

When you load your form, is there browser Console error? If not, can you open a support case for this?

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replied on December 16, 2015

There are no errors or warnings in the F12 console when the from loads, or when clicking autofill.

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replied on December 16, 2015

Silly question... how do I open a support case?

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replied on December 16, 2015

Hi Eric,

You can contact your Laserfiche reseller about opening a support case. It'd be helpful if you can export your business process and provide a copy of the xml file when opening the case.

Thanks

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APPROVED ANSWER
replied on December 21, 2015

Hi Eric,

Your reseller opened a support case on your behalf. The issue is that the match fields in your lookup are in a table and the fill field is outside the table. While this worked in Forms 9.2.0, it wasn't supposed to as the behavior is technically a bug. That's why in Forms 9.2.1 and up, this type of lookup no longer works. The reason is that in a table, there could be multiple rows so it's ambiguous as to which data from which row the lookup should be run on.

As a workaround, please use individual fields as opposed to a table. You can style the fields using CSS if you need them to display inline.

Regards

0 0
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