we have LF Server+ domain controller Is not in the same network zone with web access and auto login is not working. is this because both of them in different zone or this is network issue and can be solved.?
If the user can log in by typing their domain credentials in the Web Access login dialog (with the name in the form "domain\username"), but automatic Windows authentication doesn't work, it's a sign that Kerberos is not properly configured. There are white papers on this topic on the support site, and you can also search this forum for other questions.
yes we are using domain credentials to login and the kerberos is configured ,but still unable to auto login
and when we get back to our var regarding this issue he told us that there is no way to use auto login when the servers is in different zones. and i don't think this is correct, this is why i contacted Laserfiche to get the final opinion on that.
I'm not aware of any problems, but "zone" is a pretty vague term here. You don't mean different domains, do you?
Automatic login does require that all 3 machines involved - the browser, the web server and the Laserfiche server - be able to communicate with the Kerberos server.
No , all of them in the same domain but different IP range because web access in public zone and domain controller and laserfiche server in private zone .
and regarding Kerberos server as i told you they all configured and communicating , and we can access laserfiche with our domain names and passwords , but we can no do auto login.
What browser are you using? Internet Explorer will auto-login only under certain conditions details in this Microsoft article.
we test it on IE and Chrome and Firfox but still not working . we made the required modification for the browsers as mentioned on Laserfiche recommendations .
Chrome and Firefox require additional configuration. IE is expected to work in the conditions described above. Since you're not really giving us a lot of details on your setup, it's probably best that you work with your reseller and open a case with Tech Support so we can understand your configuration better and point you in the right direction.