Question

Email activity not getting notified by exchange that email sent, Time out.

Workflow

Updated December 14, 2015

asked on December 14, 2015

Hi,

I have a workflow that sends out email to a client, The threshold for the emails in the activity is set to 8.5MB max. Some workflows when it can't run the email has a delay and then i am invoking the workflow again. On the invoke i am getting can't connect to Laserfiche Server ( Laserfiche and Workflow is on the same server ). On the email activity i am getting the following error at times

There has been 309 Workflows that ran, but 435 emails that has been received.

They have many approval steps with Forms or Emails using Workflow activity and they never has issues. the current workflow has above only sends 1 email at a time and doesn't do everything all at once. i Tested 321 emails.

Does anyone else have these issues?

Thanks

Gert

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Replies

replied on December 14, 2015 • Show version history

The message '4.4.1 Connection timed out' comes from the mail server. You could refer to these articles to configure your mail server to see if they could help you.

http://serverfault.com/questions/407145/exchange-2010-inbound-smtp-mail-421-4-4-1-connection-timed-out

http://social.technet.microsoft.com/Forums/en-US/1f84abc4-646b-477c-8a92-f133424aabc6/urgent-exchange-error-421-441-with-smtp-receive

You noted "On the invoke i am getting can't connect to Laserfiche Server". Is the LF server inaccessible at the same time as the Mail server?

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replied on December 14, 2015

Hi Raymond,

Would this explain why the email activity has intermittent issues?

Thanks

Gert

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replied on December 14, 2015

If the issue were on the mail server side, yes.

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Email activity not getting notified by exchange that email sent, Time out.

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