Question

Shortcuts do not open in mobile application

Mobile

Updated December 14, 2015

asked on December 9, 2015

Hello

When I use mobile Laserfich to open some shortcuts of some files sent from other users, I get Error message of "Entry not found. [90001], but this situation do not occurs in PC Laserfiche.

Note. admin account works without problem.

Regards

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Replies

replied on December 9, 2015

Does the user have rights to see the document?

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replied on December 12, 2015

Hello

He can seen in PC.

Regards

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replied on December 9, 2015

In addition to what Miruna said, see if you can manually browse to that entry, locate it and open it, using the exact user that sees this error.

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replied on December 9, 2015 • Show version history

Hi Wesam,

Just confirm that you were opening an email link of a shortcut?

If so, we can reproduce the issue but with a different error message, could you please share the version of App/ Mobile Server/ Laserfiche Server? You can find those information in Settings\ Version, thanks.

Natalie

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replied on December 12, 2015

Mobile Server=9

App/ Mobile=10

Laserfiche Server=9.1.1 build 486

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replied on December 12, 2015 • Show version history

I can not opening an email link of a shortcut in mobile app, but i can open web link in PC browser but not in Mobile browser.

Regards

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replied on December 14, 2015

We can reproduce similar problem against mobile server 10 but not on 9.2.1 or 9.1.1 mobile server, could you please share your shortcut's email link? Or open a support case and we will help you there. Thanks.

Natalie

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Shortcuts do not open in mobile application

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