Hello Everyone,

I have a customer that is having trouble with their client software crashing when they open a .pdf. the hard thing is that its intermediate. She can open files with no problem sometimes and then other times it just crashes. She can pull the docs out of LF on to the desktop and open flawlessly. I have already uninstalled the software and reinstalled. Any ideas for help would be great. 

Client version 9.1.1.584

Windows Event Log:

Faulting application name: LF.exe, version: 9.1.1.584, time stamp: 0x54880652

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x5b06b01d

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13