We are using a third party component to interface between QuickBooks and Laserfiche, and WorkFlow pulls data out and populate client files. There is an issue where the entire process hangs and the only way to temporarily fix it is to reboot the Laserfiche Server. After looking into the event viewer on the server, I see only this SideBySide error with the following details:
"Activation context generation failed for "c:\program files (x86)\common files\laserfiche\Server\Setup.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16384_none_418c2a697189c07f.manifest. Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16384_none_893961408605e985.manifest."
I can't seem to find anything on this issue. There are a few that have seen the SideBySide error, but for other applications, and the fixes they had (or didn't have, as some trails just ended with generic resolutions so I don't know what really fixed it for them) are irrelevant to this issue. One of the fixes was the end-user had reinstalled his computer's OS, and that fixed it for him, which is just not possible on this server. Looking into it from a Microsoft side, it seemed to be program related more than Operating System related.
Any help would be greatly appreciated.
Question
Question
"SideBySide" Error in Application event log
Answer
Thanks. Yes, you can ignore it, it was caused by installing a version of a Windows component more than once. It's not going to affect the installation or normal operations of the server and it has been fixed for version 10.
Replies
The error has nothing to do with it and can be ignored. Without knowing more about your QuickBooks integration, it's hard to guess what might be going on.
Customer is also asking about same error on their server running only Laserfiche Software. Before I advise them to ignore the error do you know why the error shows up in the event log ?
Should I open a support case ?
Thanks
It's a Operating System error, LF has nothing to do with it.
Depending upon error id you will have to troubleshoot.
Put it in google & you will get tons of possibilities..
Darcy, does your error reference the exact same components?
Here is the event log detail.
Description:
Activation context generation failed for "c:\program files (x86)\common files\laserfiche\Server\Setup.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17810_none_6240b9c7ecbd0bda.manifest. Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17810_none_a9edf09f013934e0.manifest.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SideBySide" />
<EventID Qualifiers="49409">78</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-05-18T10:56:32.000000000Z" />
<EventRecordID>349904</EventRecordID>
<Channel>Application</Channel>
<Computer>REG21SVR0002.SRNA.org</Computer>
<Security />
</System>
<EventData>
<Data>C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17810_none_6240b9c7ecbd0bda.manifest</Data>
<Data>C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17810_none_a9edf09f013934e0.manifest</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>c:\program files (x86)\common files\laserfiche\Server\Setup.exe</Data>
What version is the Laserfiche server? If you look in the specified folder, c:\program files (x86)\common files\laserfiche\Server, what is the modified date and version for setup.exe?
Version 9.1.1.0
Last Modified Date 2/26/2015
Thanks. Yes, you can ignore it, it was caused by installing a version of a Windows component more than once. It's not going to affect the installation or normal operations of the server and it has been fixed for version 10.
Thanks
I've since spoken with LF Support on the issue, and they said the same thing that LF 10 fixes the issues. My client hasn't chosen to perform the upgrade yet, and actually their issues seemed to lessen after enabling logging on the Forms computer to catch the errors, which I don't see how that would affect it. They don't feel the need for an immediate fix, so my problem is resolved for the time being. 