Question

Laserfiche Excel(2013) Add-in not loading

Version 9 Laserfiche

Updated November 26, 2015

asked on November 24, 2015

Hello,

I am running Office 2013 on a Windows 10 machine, and the Laserfiche tab is not loading at startup with Excel. It seems to be working with Outlook and Word, though.

I've gone in to options > Add-ins > COM Add-ins and there are 4 Add-ins for Laserfiche listed:

Laserfiche Excel(2003) Add-in

Laserfiche Excel(2007) Add-in

Laserfiche Excel(2010) Add-in

Laserfiche Excel(2013) Add-in

The first 3 have checkmarks next to them (Load at startup), but the 2013 one is unchecked (Unloaded).

When I click the checkbox, the Laserfiche tab appears on the ribbon, but only for the current session. If I close Excel and re-open it, I have to go through the same process to enable the 2013 add-in.

Has anyone found a permanent resolution for this?

Thanks

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Answer

SELECTED ANSWER

replied on November 25, 2015

Hi Jeanette,

Are the Office 2013 and win10 32bit or 64bit?

Is there any crash occurring in Excel?

1. Check the disabled items in [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\15.0\Excel\Resiliency\DisabledItems]. If any, remove them first.

2. Set "LoadBehavior"=dword:00000003 in [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Excel\Addins\Excel2013SaveToLaserfiche.Save]
and [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\AddIns\Excel2013SaveToLaserfiche.Save]
( If 32bit OS, set in [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Excel\AddIns\Excel2013SaveToLaserfiche.Save]
)

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replied on November 26, 2015

Hello,

Win10 is 64-bit and Office is 32-bit. There are no crashes occurring in Excel.

Setting "LoadBehavior"=dword:00000003 appears to have solved the issue, though!

Thanks for the help!

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