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Question

Question

Metadata Preview Pane Fields disappear on switching documents

asked on November 23, 2015 Show version history

In a folder, when I have the preview pane open and am just looking through the documents, I have the preview pane set to show the metadata.  However, when I switch documents the fields disappear.  They will come back if I just mouse over them, but the headings of the fields do not come back.  Is there some setting I can change to make it just give me all the metadata?  I've attached an example.  The first pic is the first document selected, second pic is when I select the next document and the fields disappear, third pic is when I mouse over the fields to show you what I am talking about.  Of course, I have redacted all of our company information.  Thanks for your input!!

 

Amy

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Answer

SELECTED ANSWER
replied on November 25, 2015

Hi everyone,

We have this issue noted in our bug tracking system. For now, you can try to workaround the matter by clicking a different metadata tab, i.e. Tags, and then click back to Fields or perhaps selecting a different document and then clicking back.

We'll update this thread as more information is available regarding this issue.

Regards

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Replies

replied on November 25, 2015

I am getting this exact same situation, as well.  Will be watching to see if there is a fix for this.

Connie

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