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Question

Question

LF 9.1 Workflow Problem

asked on October 26, 2015

We have an existing PDF form that has worked fine in the past, but now we are having issues.  This is not an LF Form, it is a PDF form we created.  The form has a submit button that sends the form via email client to a LF email account that then routes the form to the intake folder in LF.  The form should only remain in the intake folder for a few seconds, then it automatically routes to our "Supervisor's Approval Directory".  At the moment the form does not route if received by exchange, but if I drag and drop the form into the intake, it will route.  I thought it was an Exchange issue, but the form made it from the Exchange Server to the Intake folder.  Any help would be greatly appreciated.

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Replies

replied on October 26, 2015

I would recommend using the workflow subscriber tracer and check your starting conditions/rules.

 

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replied on October 26, 2015

Thanks Tommy,

 

I did check and everything looked fine.  Exchange is getting the file to the correct directory folder, but does not route.  The only thing that stumps me is that if I drag and drop the same file into the directory, it routes.  So I believe the starting conditions and rules are correct, if not, I don't think the file would route once I dragged and dropped it in.

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replied on October 26, 2015

Since you mention Exchange, it sounds like this is a custom application that imports email into Laserfiche? Do you know anything about the version of the SDK it is using? What version of Laserfiche are you currently on?

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