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Question

Question

Client Login fails

Version 9
Updated September 2, 2016
asked on October 15, 2015

We have a customer that is having 1 PC throw an error upon login attempt no matter what user tries to log in.

The PC with the error is running LF Client 9.2 on Windows 8.1 Pro x64, is a member of the domain and they use windows authentication.

When any user tries to log in, they get the following error:

Error logging in. The Laserfiche Client was unable to intercept the Print Screen hot key.

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Replies

replied on October 15, 2015 • Show version history

Does the user have the Export feature right?

 

Check out the support article HERE.

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replied on October 15, 2015

Thanks Chris.  Not sure why my searching from the main support page did not turn up that KB, but I have forwarded it on to my customer.  I will post back with results after they have had a chance to apply the workaround.

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replied on September 1, 2016

Hi. 

We recently have a customer encounter the same issue, but with the solution given it is sorted now. Been looking for a cause why/how it happen. We would like to know why this will happen? Any particular reason? 

Thank you.

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replied on September 2, 2016

For security purposes, if the user lacks the Export feature right, the LF client prevents them from using printscreen to grab information. In some cases it fails to intercept printscreen, so it blocks the login altogether.

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