Question

Simultaneous Connections via MS Office Apps

Updated March 31, 2022

asked on October 8, 2015

I'm looking for confirmation to see if there have been any changes recently (between 9.2.0 and the latest version) in the way Laserfiche handles multiple connections from MS Office applications.

In previous testing with LF 9.2.0, if I were to create 4 Word/Excel/Powerpoint documents, save them to Laserfiche and keep them all open then I would receive an error stating the license/connection limit has been exceeded upon trying to save a 5th document. We can open as many MS Office documents from Laserfiche, this limit just seemed to apply to newly created and saved documents that remain open.

However I do not seem to be unable to recreate this now running 9.2.1.635?

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Replies

replied on October 8, 2015

Laserfiche 9.2.1 SP1 release notes state:-

There was a potential stability issue when opening a large number of documents in a single Laserfiche Client instance. This issue is now resolved. (128897)

Wonder if it's linked to that?

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replied on October 8, 2015 • Show version history

Hi Nigel,

1. There needs each session for each newly document saved to Laserfiche.

2. All opened documents will share the Client's session when opening MS documents from Laserfiche Client.

I tried save newly MS documents into Laserfiche which server uses Avante license, there will prompt license limit error dialog(9.2.1.635) if over the session limit.

Does Laserfiche Server use Rio license? The Rio license doesn't have the limit.

Thanks,

Qinmei

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replied on October 9, 2015

That's odd then as I don't see that behaviour. I've tested using a VAR license and our own licensed Laserfiche (both Avante) and am able to open, save and keep open over 5 Office documents (tested up to 8 so far without any warnings).

When you say there needs to be a session for each document what do you mean exactly?

Thanks,

Nigel.

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replied on October 9, 2015

Hi Nigel,

There needs to be a session for each document, that is, there will create a newly session when you save a newly MS document into Laserfiche. So if you save 8 newly MS documents into Laserfiche, there will be 8 sessions. You can check this in Laserfiche Administration Console.

Could you please check whether there are some sessions time out or not when you create more than 4 newly document and save them to Laserfiche and keep them opening?

PS. When you save the newly documents into Laserfiche, could you use the same user account?

Thanks,

Qinmei

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View 1 previous reply

replied on May 24, 2016

Hi Nigel,

Hope all is well,

Thanks for the response, can you also confirm if the below can be done by Laserfiche?

Similar to the above, the client has some documents (I believe Excel shared workbooks) that are shared across the business. These files are usually opened by multiple users and are being updated. Is this something that Laserfiche can support? or do they require WebDAV to be set up? Or is there a way to get this to function with Laserfiche?

Thank you

Regards

Ziad Khamo

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replied on May 25, 2016

Hi Ziad,

When one user opens the excel document, Laserfiche will add a pad lock to the document which is then locked for editing. The 2nd user will only be able to open this document in a read only state. It functions the same way as it would do within windows.

Hope this helps answer your question!

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replied on May 26, 2016

Hi Chris / Qinmei

Thank you for the response, wanted to see if that would be possible, guess it is not, but what if we do use WebDAV and the document is shared?

Regards

Ziad

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replied on May 31, 2016

Hi Zaid,

Even using webdav I would still expect to see the same behavior as it's still opening the file.

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replied on March 31, 2022

I have a customer with this exact issue. The only way to get the sessions to disconnect is to close all associated MS Office applications. Was there ever a solution to this? My customer is using v11.

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Simultaneous Connections via MS Office Apps

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