H All,

Bar the obvious outstanding feature requests , one of the the most annoying things and probably the most common complaint we have as a VAR from users is when working with office documents in Laserfiche, they make changes and then close the document and their changes are lost. We are aware that using the Laserfiche ribbon instead of closing the document or clicking the floppy disk icon can get round this problem but changing the way the users think and act is difficult after so many years of them using office in this way. More often than not, they have closed the document and the connection to Laserfiche has dropped and their changes are lost.

Obviously another workaround is to check the document out as described in this KB article - https://support.laserfiche.com/KB/1012856  - but again that relies on user intervention in the first place to remember to check the document out, much easier than it sounds.

My question is, with the pending release of Laserfiche 10 some time soon, has this changed in any way, or will LF 10 still be plagued with the same frustrations?

If the connection is going to behave in the same way, how difficult would it be to change the behavior so that double clicking the document actually checks it out, rather than simply opening it, or at least having that available as a global setting we as administrators can toggle on and off?

Cheers!