You are viewing limited content. For full access, please sign in.

Question

Question

QuickFields: The license could not be validated. The machine fingerprint does not match. [0104-QF0]

Updated October 5, 2015
asked on October 5, 2015

Our Laserfiche serves were rebooted over the weekend due to issues with the storage arrays. While attempting to bring all Laserfiche services back online, I the QuickFields 9 license was not valid. I generated a new license in LFDS and replaced the old license. I am not receiving the "The license could not be validated. The machine fingerprint does not match. [0104-QF0]". We need help as soon as possible to resolve this issue.

Thank You,

Zach Merrill

0 0

Answer

SELECTED ANSWER
replied on October 5, 2015

An Activate Now button will appear when you first open QF, it is on the upper right. This allows you to browse to the text file and re-activate. The software just looks at the text file, it does not update directly with the DS server.

1 0

Replies

replied on October 5, 2015

Did you re-register the Quick Fields machine with the new fingerprint in LFDS?

1 0
replied on October 5, 2015

I went to Edit on the Quick Fields license in LFDS, clicked Look up, and generated a new license. Where do I need to copy the new license to? The old license was located in the following path which does not seem right: C:\Program Files (x86)\Laserfiche\Quick Fields 8.0

I restarted the QF service on the server and was not successful.

 

0 0
SELECTED ANSWER
replied on October 5, 2015

An Activate Now button will appear when you first open QF, it is on the upper right. This allows you to browse to the text file and re-activate. The software just looks at the text file, it does not update directly with the DS server.

1 0
replied on October 5, 2015

That's definitely not the right path, Quick Fields does not read the license from it. The license goes in C:\ProgramData\Laserfiche\Quick Fields\Licenses. The best way to update it would be through the Start Page (which will take care of placing it on the right folder). If you start Quick Fields, it should say "Invalid License" at the top of the start page with a "Activate Now" button which will allow you to browse to your new license.

1 0
replied on October 5, 2015

That did the trick! Thank you Chad!

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.

Details
Related Posts
Loading ...