Question

Adobe Reader 2015 DC

Updated September 4, 2020

asked on October 2, 2015

Does anyone have any experience with fillable PDFs in Laserfiche using Adobe Reader 2015? I have a customer who stores fillable PDFs in Laserfiche. When he edits the file (either through Open/Edit Electronic File or check out) the file opens read-only and never saves the changes.

I prompts a bunch of time to save as etc. but when the file is closed Laserfiche doesn't prompt for a new version and the changes are not saved in LF. If I drag the file out of Laserfiche, open it from the desktop, make and save the changes then drag it back into LF it does prompt for a new version.

Everything works perfectly with Adobe XI but before I downgrade his version of Adobe I wanted to make sure I wasn't missing anything.

Thanks

Sandy

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Answer

APPROVED ANSWER

replied on October 2, 2015

When you open the PDF from the Client in its native application (or any electronic document actually), the PDF is temporarily stored at on the workstation. By default, this path will be like

C:\Users\[Username]\AppData\Local\Temp\[DocumentName_EntryID]\

Here is an example using the PDF from this location.

The PDF resides in the repository and I have just opened it normally in its native application.

Fill out the PDF and then close Adobe Reader. You'll get prompted to save the PDF. Using the "Save As" dialog in Adobe, choose to save it back to the default location that is storing the temp copy of the PDF and use the same document name so you end up replacing the old PDF with the new one.

Once that's done and Adobe Reader has closed, you should get prompted in the Laserfiche Client about what to do with the changed PDF (that is if you haven't previously checked the box about not showing the dialog again).

This will allow you to save back changes made to a fillable PDF when you had opened it from the Client. Note that the process for doing this while using Check Out/Check In is similar. You would check out the PDF document, open it in Adobe Reader, edit it, save the changes (using Save As and saving it back to the same location that you checked the document out to, replacing the old PDF with the new one), and then check in the document.

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replied on July 11, 2017

This workaround for Adobe DC is a bit tedious when compared to how editing a PDF was in XI, every file I edit with the current version of Adobe defaults to recent folders, not the "C:\Users\[Username]\AppData\Local\Temp\[DocumentName_EntryID]\" listed above. When I manually navigate the file path it saves as it should.

Seeing as how this post is nearly two years old, has there been a new solution or fix by Laserfiche for newer versions of Adobe DC that cause this behavior?

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Replies

replied on October 5, 2015

I get it because I was changing the default location when I did the save as I was messing it up. Thanks for the info!

Thanks!

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replied on October 5, 2015

I tested and now it's working but I'm finding that I have to Browse to the location you described every time - is there someplace I can set the default path to save PDFs?

Thanks

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View 3 previous replies

replied on October 5, 2015 • Show version history

You can set an attribute to change the default path, however, each document still gets saved under a subfolder named with the document name and its entry ID.

The better change to make would be within Adobe Reader itself. Go into Edit > Preferences > General and uncheck the option, "Show online storage when saving files." This way when you save the PDF after making the edit, it will default to the temp folder that the PDF was opened from so you don't have to manually browse to that location.

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replied on October 6, 2015

Thanks for the help but I don't see the setting you describe.

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replied on October 6, 2015

This is for Adobe Acrobat Reader DC version 2015.008.20082?

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replied on October 8, 2015

Now that you say that you're right - I was looking at my version which is different. Thanks for your help I'll look at it again.

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replied on October 23, 2015

Alex,

I was just on another computer that was having the save as problem and checking the Show on-line storage didn't help - we were still prompted to browse to where they need to save the document in the temp location. This could be because this was an end-user without rights to see the temp folder. The bottom line is I need it to work like it did in the previous versions (X, XI) - for now I'm having them revert the PDF version but at some point this won't be an option. Is this something they will address in future versions?
Thanks!

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replied on September 4, 2020

Any changes or updates to this?

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