Question

Laserfiche 9 Not Working With Office 2013 Integration

Laserfiche Version 9

Updated January 21, 2016

asked on September 24, 2015

Hello,

We have a problem that is user specific. On all other machines in the building, Office 2013 integration works correctly, and users can save directly to the repository.

On one users machine, when he goes to the Laserfiche Ribbon in Office and chooses Save to Laserfiche, a grey dialogue box appears saying "Please specify the Laserfiche URL", and he is unable to save to Laserfiche. When logged in on a different profile on the same machine, the Laserfiche Integration works correctly so it must be something profile specific. The user in question is an administrator and has less restrictions than other users in the company where it works correctly. The user is able to save a newer version of a document if he opens it directly from Laserfiche and exits Office he is prompted to update the version, but cannot update it by going to the ribbon.

Please can you assist with what could be causing this to happen? Have attempted re-installation many times but no difference

Thanks

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Replies

replied on September 24, 2015

Hi Andrew,

Good job on troubleshooting this issue! You have isolated the problem to the users windows profile. One other test would be to log the user onto a different workstation and see if the issue follows them. Either way it's the windows profile here that is at fault.

The next thing I would try is to refresh/reset the users windows profile on the affected workstation. A useful link to assist you in doing that can be found here - http://windows.microsoft.com/en-us/windows/fix-corrupted-user-profile#1TC=windows-7 and here - http://superuser.com/questions/512484/how-do-i-force-windows-7-to-create-a-new-domain-profile-with-same-name-as-an-exi

Hope this helps!

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replied on September 24, 2015

Could you post a screenshot of the About dialog so we know what version you're on? On the Laserfiche Tab in any Office application, go to Help\About Laserfiche Office Integration.

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replied on September 24, 2015

The version on the Laserfiche tab is 9.2.1.562

Weridly enough, after posting this, I have found in the "About" dialogue there is a checkbox called "On-Premise Mode"...

I ticked this checkbox, and the Laserfiche integration now works correctly. However, I have never had to do this on any other machine. Why is the "On-Premise Mode" and why is it making a difference?

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replied on September 24, 2015

Yes, that's exactly why I was asking for the screenshot. You need that box checked.

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replied on September 24, 2015

Hey Andrew,

That checkbox is for a different edition of Laserfiche that uses the same base application. We've actually implemented it in a different way in a future version that makes that checkbox unnecessary to avoid issues like you ran into.

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replied on September 24, 2015

could someone tell me where the "On-Premise Mode" is located? There was no screen shots. We have one user out of hundreds that has an ongoing Office issue of not saving updates. I would like to check to see if this box is checked for him.

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replied on September 24, 2015

The checkbox is at the bottom of the about dialog in 9.2. It is not a feature in older versions. I don't think it will affect your issue as it only makes a difference in the initial connection to Laserfiche.

What version are you running?

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replied on September 24, 2015

We are running client 9.1.1 Service Pack 1 (9.1.1.548) and server Suite 9.1.1. We are having ongoing issues with certain users not being able to consistently save updated word documents in Laserfiche. Shows it saved but it did not save inside of LF but to their local drives. They don't know it saved until some time later.

They have tried check-out/check-in and still get issues every so often. There was a video done just recently on how they edit that was sent to our VAR so I will wait to see what happens. Just so happens that day/that time everything worked fine. Just need to find out why it's not consistent. Just looking at everything posted to see if it relates. This has been happening with different people for over a year off and on.

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replied on January 21, 2016

Bonnie,

Did you ever get resolution on this issue? We're running into the same thing and on the same version. Not finding very much information. Thanks in advance for your response.

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Laserfiche 9 Not Working With Office 2013 Integration

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