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Question

Question

Error Message: The user account or password is incorrect. [9010]

Laserfiche
Updated September 21, 2015
asked on September 18, 2015

Some users cannot login to the repository - they are getting either Access Denied or  The user account or password is incorrect. I checked permissions and they have all that is needed to be able to view the repositories.

Laserfiche version - 8.3.0.514.

Users are in groups and Windows accounts.

 

Thank you

H

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Answer

SELECTED ANSWER
replied on September 21, 2015 • Show version history

Resolved: I removed all the permissions on the root folder and added the groups back, making sure "Trusted" was selected for each group - it works now.

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Replies

replied on September 21, 2015 • Show version history

Hi Hadas,

 

Are these new users? Or are they being setup for the first time? Did they used to be able to log in? If so, what has changed since the last time they were able to logon?

 

Also check this if this is something that used to work - https://support.laserfiche.com/KB/1013628

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replied on September 21, 2015

Hello Chris,

 

Thank you for your reply.

New users - working remotely mostly. Were never logged in before. I tried some test users and after setting the correct permission to the root folder - some are able to login, other are still getting the same error - Access denied. I checked effective permissions and they are supposed to be able to get to the folders.

 

Thank you,

 

Hadas.

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