Question

Electronic documents printing

Laserfiche Version 9

Updated September 29, 2015

asked on September 18, 2015

Hi,

I have a question about printing electronic documents (mainly PDF) in Laserfiche. When we use the Laserfiche print button in the top left corner of the screen, seems that Laserfiche uses the default printer options (printer choice, number of copies, etc.) and it's in read only so we can't change them. I know we can use the print button of the PDF to print it and be able to choose those options(in our actual PDF version, it is kind of hidden) but I was wondering if there was a way that we can configure the Laserfiche print options so we can change them so the users use the same print button whatever the file type (TIFF or PDF).

Thanks !

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Replies

replied on September 28, 2015

Alright, it sounds like that's what Tanya was saying then, if it's specific to type=electronic document. It's based on the printer settings of the native application, which is the default from this way of performing the operation.

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replied on September 25, 2015

Hi Raphael,

That is the expected functionality, as printing electronic documents is not handled by the Client, but rather by the application that is used to open the document. If pages have been generated for the electronic document, then in the bottom right-hand corner of the Print Properties window, users will be able to choose to print the Laserfiche pages instead, and consequently will be able to choose printer options:

If pages have not been generated, then the dropdown will not offer alternatives.

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replied on September 25, 2015 • Show version history

Hi Tanya,

Raphael is saying that we cannot change the printer to which he want to print. This section is grayed out, just like in your screenshot.

If he clicks print, just like in your example, it will use the Laserfiche Snapshot printer but Raphael wants to chose another printer to print on.

I have tested it myself and I come to the same conclusion. The printer selection is disabled when selecting to print an electronic document and it should at least allow choosing on which printer to send this print job.

Let me know if this added comment is clear and if this behavior can be changed

Best regards,

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replied on September 28, 2015

Hi Daniel,

Can you change the printer if print type is changed to images?

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replied on September 28, 2015 • Show version history

Hi Justin,

on my test environment, if I have a image available (previously did a snapshot) then the answer to your question is "Yes" I am able to change the printer. If I toggle it back to Electronic Document, then the printer setting goes back to Read Only mode.

If I try to change the printer to another one while it is in Image mode and then switch it back to Electronic Document, then the printer is automatically changed back to the default printer.

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replied on September 29, 2015

Ho, now I get it why Laserfiche can't change this behavior.

Thanks Justin

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Electronic documents printing

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