Client is using Laserfiche version 9.0.3.798 and Windows Server 2012 R2 Standard.

Our client's new IT provider has gone in and removed almost all access rights from our Laserfiche account. They have made the Laserfiche server into the DC with no intention of changing this.

With the rights I currently have I can:
*Open the Laserfiche Administration Console (having to utilize a domain password just to open the program) but I cannot access any of the information inside of it. All it shows me is the Laserfiche Server name, absolutely nothing else.
*Using my domain credentials again to try to access Laserfiche Import Agent I cannot even open it. It states I do not have permissions.

*Log into the Client just fine
*The users utilize Windows Authentication also.

*Still have normal access to the SQL server

The IT provider is insisting on us giving him all the information on exactly what would be necessary to have access to and what permissions would be needed in order to manage Laserfiche completely.

Would you please be so kind to help me fully encompass an answer in a situation as such?